1 reviews | Active since Apr 2019
#Dissapointed
Hi, I have been a Premier account holder for some time now. My Ebucks account is good and do my internet banking. I use the international Slow lounge from time to time thinking it was a perk of Ebucks. I still asked the first time I used it if it was free for me and was told yes. They just swiped my card and I went about my business. Recently I was looking through my bank statements and saw these charges. What I find disappointing is that I recieve smses for all my transactions except these. Every time I have used the lounge there has been no message to say money has come off my account? How is this allowed and possible? Why is that the only sms I don't recieve? I have checked all of my last 3 visits and recieved no sms informing me. I have been with FNB for 25 years and have never really felt let down until now. And while the fault will be mine of course for not reading all the print I still hope for more from them. I have now spent money I would not have spent if I had known. #dissapointed All it took was to be informed at the counter!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
