Dissapointed
Im very dissapointed in the service received.. I made a cash deposit at the ATM on the 1/12 to my child's school. On the 3/12 the school advise me that they have not received any payment yet, i went to the bank and was advise the ATM had an error, an investigation will be done and funds will be paid in 7 days.. Why must i wait for 7days if u well away that your ATM is faulty.. Tje school now wsnts me to pay cash as they cant wait for 7days. Where will i find the money 2 pay if im not working currently.. i want this 2 be resolved within 24h, i will not wait that long or i will even close my account that i have with u guys for a month now.. Already im not happy with ur service. If this is not resolved within 24h i will take this further
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FNB (First National Bank)'s replyOfficial
04 Dec 2018, 15:10Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Dec 2018, 15:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)