1 reviews | Active since Sept 2015
Dissapointed....
On Monday i purchased R5 airtime from fnb online using the *130*321# prompt. The money went off my account but i did not receive my airtime and its been 2 days already. Fnb are so quick to take out bank charges but play blind to us when they take our money but dont provide the service. How many other times has this happened and I have not noticed. This is really a big disappointment.
Good Day Alvina,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Alvina,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***