1 reviews | Active since Jul 2011
Dissapointed
I did a sim swap on my phone only to find that my online banking was now not functioning (no notification or advisory given). Many calls and a trip to the bank without any intelligent help. Today I speak to a lady at the help call centre who tells me that as I did a sim swap, I will not be able to use my banking for two weeks!!! This is a business! Not good enough.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)