1 reviews | Active since Jul 2015
DISSAPOINTED
Please see my e-mail I send to FNB on Monday 14 May 2018, Good day,
I, Jean-Pierre Joubert (ID 900 ********** 087), have been a client of FNB since 2014.
I was on the phone with Ms Claresce Fortoen at 10h09, 14/05/2018, for six (6) minutes, she was unhelpful, rude and treated me with no respect. It was as if everything was a huge effort for her to help me, she claimed to have looked on the system and after the six minutes passed the put the phone down in my ear without helping me with my call.
I want an answer in connection with this matter as soon as possible. This is unacceptable for my and unprofessional.
Thank you JP Joubert ********** .
Till today that is 3 days after the dated e-mail I have not yet received any response, feedback what so far! For me this is unacceptable and unprofessional.
I want to know what is going to be done in this regard as soon as possible. I am thinking of taking my account to another Bank.
Thank you
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)