1 reviews | Active since Sept 2012
Dissapointed
<p>Since i mooved from absa about 5 Years ago I was just happy with FNB this far, i in fact got my Mother Sister and Husband to moove over aswell. This month I have been disqualified from earning ebucks as of a Tempory Loan that was not paid on time, i received 3 treatnings sms's for not making the payment on time my problem here is, from the 25th there was enough money every day for the deduction of that, that was not deducted fromthe banks side, i have no way to pay it, as it gets deducted automatically. Why must the customers loose out due to system errors. You decided to finally deduct the money after it was due. There was enough money - More than enough 13days before it was due. Really dissapointed.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Zero feedback, e email stating the loan was repaid the 14th, my point is there was money from the 25th available and it was not deducted, it was deducted after the deadline causing me to be disqualified from ebucks placing me in so called a account not good standing, ebucks says they cant to anything about it. It is the tempory that was deducted late and its not my fault.
Zero feedback, e email stating the loan was repaid the 14th, my point is there was money from the 25th available and it was not deducted, it was deducted after the deadline causing me to be disqualified from ebucks placing me in so called a account not good standing, ebucks says they cant to anything about it. It is the tempory that was deducted late and its not my fault.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
