Dissapointed

It is with great sadness that i'm writing this message to you.. for the past 2 months i have made contact with you to advise you that i'm no longer working for my employer and have been laid off.. as can be seen, there is no salaries paid into my account for over 2 months.. i called numerous times to make arrangements and have been sent from pillar to post... After the 10th call, i was finally assisted for my Credit card which i made arrangements.. Every day i received calls for my credit card and every day i have to tell them i already made an arrangement, the 1 lady who called me over 1 week even said , that is not the case.. i demanded that she listen to the call that was made previously as can be sent when new installment amount changed to R1369, she said she will call back and 2 weeks later nothing.. every day when they called i demanded they listen to the call but yet no1 is doing it.. This morning at 7:45am i received a call for the credit card again, 1st of all it is against the law to call a person before 8am for loans and sales same as doing it after 7pm and Saturdays after 13:00..Not only is this harassment, i have an arrangement in place for my credit card, if you do call me again, i will take this to the Ombudsman.. 2ndly.. i requested to make arrangements for my personal loans that is in arrears, as you can see, there have not been salaries paid into my accounts, not sure what proof you want that i am not getting any type of income to make arrangements on my personal loans.. Last but not least, for the past 6 months i have been having issues with my Remote banking App where i am unable to use secure chat.. i have informed my banker as well as made numerous calls which was advised it will be escalated. on the 1 June 2022 i called again and spoke with David Bowker who promised that he will sort this out and call me.. i emailed him the issue i have as every time i want to use the secure chat, it immediately disconnect the chat.. i sent all the snippets to David and he said within 48hrs he will get back to me.. i sent a follow up email to David on the 3rd June, and again as per your *********** people who makes promises but dont deliver, he never got back to me.. today is the 20th June 2022 and not even 1 acknowledgement email from David or anyone for that matter.. What is the point of being a private banking client yet the service is so pathetic.. till date i am siting with the same issue and no1 assisting at all, yet i am getting calls everyday for a credit card which have an arrangement in place.. if this is not resolved, i will take this to the banking Ombudsman