DISSAPOINTED

I AM BRINGING A SERVICE TO FNB AND I FEEL LIKE THEY ARE DOING ME A FAVOUR. I APP**** FOR CHEQUE CARD ONLINE BECAUSE I WANT TO CHANGE MY CURRENT BANK AS I AM UNHAPPY WITH CHARGES. I APP**** ON THE 23RD LAST MONTH UP UNTIL TODAY NOTHING. I WENT TO THE BRANCH THREE TIMES ALREADY AND I HAVE BEEN SENT FROM PILLAR TO POST. <br> <br> AND HERE I THOUGHT FNB WAS THEE BANK. WORSE WHEN THEY PUNCH IN MY ID NUMBER IM TOLD THE ID NUMBER BELONGS TO TWO PEOPLE (TWO PROFILES) AND THEY AT THE BRANCH CAN NOT CHANGE IT. IT SEEMS TO ME NO ONE KNOWS ANYTHING IN THAT BRANCH. I HAVE BEEN HELPED BY THREE DIFFERENT PEOPLE ON DIFFERENT DAYS BUT NON SEEMS TO HELP ME. IMAGINE THE FRUSTRATION OF QUEUING IN THE BANK FOR AN HOUR AND RECEIVE NO SERVICE AT ALL.