DISRESPECTFUL TEAM MANAGER

I called in at Fnb the Consultant was very rude and in paicent, Told her to speak louder as I can't hear her.. She then transferred the call... I spoke to another 1 also speaking at low voice, Told her to speak louder she said she is speaking as loud as she can.. Give her my ID she kept quite and the asked for ID again I gave to her she was still stack on the 1st 4 numbers. I asked for a Team manager as I couldn't keep on repeating myself over and over again. The manager took the call"Mrs Madelein Team Manager "She also was listening but not paying attention as I had to give her my ID 3times,I explained the reason of my call when am talking she is talking over me and understand me.. She answered the question with numbers. I then asked her did you understand my Question before you answered me she said NO!!! so I can't her than why you speaking over me if you don't understand what my Qurie is... She resumed talking over me and Called me stupid. When am talking she is taking, As a team leader I know when a Customer calls wheatear she or he is on the same position You don't speak over a Customer or Disrespect them because you in the other side of the phone..

This ladie should be dealed with and fairly so because she is very Disrespectful I don't know what messages she is sending to Agent's in the floor that it's right to direspect Customer because they can't see you...

Thanks to Mr MuneeB who took over the call in 7mintues he understood my query and resolved it.. But it to 41mintues for Madelein to confuse her self and be Disrespectful to me(ref number of the call (***)