Disrespectful Employee

By far the worst customer service interaction i have had. Having to deal with people who totally disrespect you as a client is disgusting. i have worked in the customer service department and if FNB is calling what they are offering customer service they need to send their employees for more training on how to deal with HUMANS. Spoke to a lady named PAM, after calling being dropped 3 times prior, i voiced my frustration to her after spending 1hr on the phone trying to get through to someone to assist me. as soon as i voiced my frustration, her tone changed as though she was irritated with me. I told her about the dropped calls and she said it is impossible for anyone to drop the call on me. then went on to ask what do i want help with very rudely, i asked to speak to a supervisor she says i cant, i ask for her name, she says, i already told you my name, i asked for her surname she said it doesn't concern me.. she then goes on to say she will send me the call reference. this is totally unacceptable and such a bad reflection on FNB.

I called again and spoke to a gentleman named PETER LOSELO who was a GEM. he apologized and assisted me with no hassle. He is definitely an asset to the company, if not for him i would have closed my account immediately.

however, this does not take away from the bitter taste i have in my mouth after speaking to "PAM" and i need to take this further. this is no way to treat a client.