1 reviews | Active since Oct 2017
Disrespectful contact center agents
I am quite appalled by the level of service that is rendered by you contact center agents. One employee named Gift (Card Collection department) opted to drop the phone whilst I was talking to him, because I questioned him as to why he was answering me haphazardly without even verifying my details and opening up account details in order to reference what I was questioning him about.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)