Disrespectful Agent in the Temp Loan Department

<p>On the 25/10/2016 at 09:00 I phoned through to be FNB temp loan department. Fair enough I did not have my card so I asked the Call centre agent can she not verbally verify me. She said that they now longer do this. So I asked as of when does this occur as I did not know. She turns around and says as rude as possible, “It seems then you are the only customer who did not get the memo!” The agents need to have more respect than that for customers! They cannot speak politely and FNB says that they CARE! Ya whatever!</p>