DISRESPECTED BY AN AGENT

On the 24th April 2019 I called FNB investment on behalf of my dad(I have signing powers on his account) requesting that they cancel his investment account and transfer the funds into his cheaque account, the first consultant I spoke to did the security check then transfered the call to someone who will be able to assist. An agent by the name of Dineo picked up and I explained the matter to her, she then proceeded to ask my dad security questions I then explained to her what he wants and the lady said she can't assist because it is not my account, I explained I have signing powers on the account and she still refused to assist me and said my dad needs to do things for himself, and started screaming even telling him that he claims to be a paraplegic his mouth is not disabled and should speak for himself. That lady was check and blatantly rude with an attitude.