Disregard or customer complaints

FNB have opted to respond to customers hello peter complaints by text and email and no longer bother to follow up and ensure that the complaint is resolved. This has left me so frustrated and I have resorted to filling formal complaints with the ombudsman as well as the consumer commission. fnb promised to remove blanket a charge on honouring purchases. They have reneged on their promise and went to raid my account with several bank charges, something which ****es me off no end. I need all this **** resolved immediately. And other outstanding complaints I have with the bank. Only people with big bank balances get the attention of these banks and you are worst off if you are black, then your not even worth a call.