DISREGARD OF CLIENT'S PERSONAL INFORMATION

<p>Too focused on your brand to care about your clients.</p> <p> </p> <p>Imagine my surprise when my bank statement was being read to me by people I no longer live with??? I recall my account being blocked in April FOR DAYS due to your "URGENT"requirement for my recent proof of address, which I submitted to your Eastgate branch...Funny how updating those details was not urgent to you!</p> <p> </p> <p>If I have to resubmit those details again it will be followed by a closure of my account unless someone explains to me why my proof of address was not updated when I submitted the documents to the branch in April!</p> <p> </p> <p> </p>