DISREGARD FOR LOW INCOME EARNERS!!!

Our hardworking gardener had his account hacked LAST WEEK and as a result ALL of his money is missing. We have been trying to get through to the assigned ***** agent, Marubini Mafunisa, however we have been unsuccessful!!! We can't help but wonder if this lack of customer service and care for this client is due to the fact that he is a low income earner??? FNB, how has this issue been on going, it is a ***** incident due to YOUR security INCOMPETENCE! We are at our wits end, please will someone help us TODAY????? What do we need to do to get through to you??? This is truly disgusting customer service!!!! I guarantee you this would not be the case if you were dealing with an affluent client