Disregard for clients

<p>I spoke to a private banker by the name of Lerato Mokgosi in the begining of april requesting assistance in proccesing a recall for payment that was made from my cheque account. She took my details and promised to process the recall and contact me on completion within 7 working days and she did not. I contacted the centre and requetsed to speak to her and was told she is not available and was told that she will be notified that i called. Minutes later i recieved an email being forwrded to a customer care email address. To date no response or feedback or a recall has been made. Such unprofesionalism.</p>