Disputing of Debit Orders

Hi,

I have been trying to dispute a debit order since the 4th May.

I tried the call center, they send me a link to my app, I follow the instructions on the link but still cannot successful dispute the debit order.

When I eventually got a chance to speak to a person, I was advised that he could not assist me as I am not a private banker client, the reversal of debit orders functionality has been removed due to the high volume of calls received for this.

So the solution FNB came up with was to further inconvenience the client and remove functionality and further frustrate the customer and inconvenience the customer, the person I spoke to advise me that it would then take 7 to 14 days from when a FNB representative calls me to have this processed.

Clients are reversing debit orders for their own personal reasons, FNB should not be in dictating to us what debit orders can be reversed and when the can be reversed.

This is completely unfair and unacceptable, and extremely inconvenience.