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Vuyiswa M

1 reviews | Active since Jan 2017

13 May 2024, 09:46

Disputes and complaints aren't resolved and client queries are not resolved

Complaints, queries and disputes are not resolved. It's been a month and I am still waiting for my dispute to be resolved. I have logged a dispute and I am not being assisted. Nobody brothers to keep you updated and when I do enquire I have to provide the same information I have explained previously. I am not sure if the agents read to understand or they just don't care to resolve my issue and reimburse me my money. I am even considering ending my 10 year relationship with the bank and move to another bank because the agents advised me that it takes 7-14 working days to resolve a dispute but it's been a month now, clearly they gave out incorrect information. I just want my case to be resolved and my money reimbursed. I really thought my bank would be prompt and efficient in resolving my issue.

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Replies (2)
VM
Vuyiswa M's update17 May 2024, 02:49
Reviewer Update
A lady by the name Edith Sibanyoni is really taking me for a tool. I'm not sure if she's the only one working at the complaints department or what's happening. She does not respond to emails, iv sent her several emails and iv had no response. From my 1st initial complaint to this supposedly prioritised complaint. Edith gave me a call on Wednesday the 15th of May 2024 and she advised my issue would be resolved after providing me with the necessary information and the money would be reversed and will reflect in my account in 24hrs,(16/05/2024). It's way past 24hours still no money in my account and no response from Edith even after sending emails requesting for feedback. I'm not sure if customer complaints department doesn't care much or it's just the person I'm dealing with. What iv learnt is that turn around time to FNB means nothing, and false information is provided to us clients or we just recieve automated emails with a Turn around time that is false. I am beyond angry, I am now defeated by and utterly shocked at the level of service I'm receiving.
VM
Vuyiswa M's update17 May 2024, 02:52
Reviewer Update
I sent her the information she requested, there after when I request for feedback, she doesn't respond or acknowledge receipt of my emails. Atleast if I would be kept in the loop instead of being ignored.