Disputes

We got ****med in paying a R2000 transaction on Thursday. It was a card payment. Our private banker assisted us with the forms and sent it to the Dispute department. This morning the Blance cleared and the money is no longer on "pending". Now we are never going to get it back. Why could they not put a hold on it if they new the weekend is laying ahead? We pay for banking, but God forbit you should not try and get help over a weekend.