SM
Sonia M

1 reviews | Active since Oct 2017

26 Oct 2017, 15:32

Disputed debit otder

On 23 Monday 2017 i logged my complaint with FNB regarding a debit order, i received an email from FNB that they will attend to my issues.

They referred me to a consultant who said he/she will give me an update, the debit order has once again debited in my account seriously now FNB!! what kind of service do you give to your clients.

I need this query resolved ASAP.

Regards

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2017, 15:50
Official

Hello kalistos,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)