Disputed debit orders

I am beyond disgusted in FNB customer. I have been trying to reverse debit orders that went off my account but it looks like no one knows what they are doing. Your calls go hold for more than an hour just to speak to someone but you on hold until all your airtime is depleted. Emails you send gets rep**** with stupid excuses about an app that's also just as useless. What's the purpose of having a banking account that charges such a lot bank charges but does absolutely nothing for you. We are in the middle of a pandemic but it seems they gaining out of this with all this wasted calls and running up and down to sort out stupid queries. They simply have no empathy with their clients that's why I decided to close my account and put my money with people who actually cares about their clients.