Disputed ATM Transaction

On October 17,2024,I attempted to deposit R410 into herotel FNB account at a FNB ATM in Zeerust , the machine retained R200, successfully processing only R210. I want inside the Brunch they filled in a claim form and I was told the money will reflect after 48 business hours till today nothing has happened. Today I went back to the brunch they told me the the was no money deposited the ATM has retained my money and there's nothing they can do ,now the suspended account I was paying is now affected due to this incomplete payment. I request : 1. Immediate refund of the retained R200 2. Assistance in resolving the suspended account issue

I would appreciate your prompt attention to this matter.

Sincerely Mpho