Dispute with FNB Personal loan

<p>I have never been so dissappointed with FNB till now for taking advantage like this. I personally talked my mother into moving back her acc. to fnb as its easier & convenient for the both of us.</p> <p>FNB personal loan has never stooped this low...they claim to care for the best interest of their client, which is further from the truth. As much as the loan account is in arrears, the fact is an arrangement was made to debit R1500pm, but then FNB goes way beyond the legal limit as per arrangement, within 24hrs, they debit R1600, within hours another debit of R1300 goes off, then to put the cherry on top, another debit of R8000 goes off. Now FNB must clearly explain what the family is supposed to eat for the month, travel to work so to earn an income, pay school fees & other responsibilities. This is a clear violation of consumer rights.</p> <p>The amount of R9300 must be reversed within 24hrs as the action taken was ********. FNB has behaved unprofessionally, FNB sets the impression that we are dealing with some heartless loan shark. Whereas a simple phone call to properly communicate with the client would have been at best interest for both parties. I doubt NCR would approve of such action that has been taken by FNB.</p> <p> </p>