Dispute Transaction Query 40 days

I am beyond frustrated with how my dispute is being handled. I have been transferred between multiple departments, sometimes even to the wrong department, with no resolution. Your consultants lack product knowledge, provide conflicting information, and have repeatedly closed chats before I am done speaking.

I raised a dispute to clarify that I was buying a phone for R12000, seller stopped replying and extended the delivery date. I am without a phone and need the funds urgently reversed. They refusing to action my request but telling me to wait for 40 days. Why do they want to wait so long, they waiting for the funds to be chowed by the supplier and decline my request.

I have already spoken to three different consultants: the first said I would receive an update “shortly,” the next said 10 days, and now the last one is telling me 40 days. This is unprofessional, confusing, and completely unacceptable.

I also believe that because we hold an Aspire account, we are being treated as a lower priority compared to private banking clients. This kind of differential treatment is unacceptable and disappointing.

I demand that my case be prioritized immediately. I expect a clear and realistic update without further delays, misinformation, or abrupt chat closures. This level of service is disgraceful for a bank of FNB’s stature.

I expect a prompt and decisive resolution.