Dispute take more than 2 months !!!

Item: FNB (First National Bank)
Rating: 2
Author: Lustelle M

On my bank account a wrongful amount was deducted and it is taking FNB more than 2 months to help me..To date I have no received a refund. When I phone they just give me a other date to phone back. More than R2000.00 . When my branch tried to help they were transferred 4 time.....

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Replies (1)

FNB (First National Bank)'s replyOfficial

18 Sept 2015, 14:16

Hello Lustelle,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.

The reference number is 762589.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Sept 2015, 14:16

Official