Dispute still not sorted.

Hi,<br> <br> I logged a dispute at your canal walk branch for a transaction that was declined by the merchant but the money was deducted off my account. This was on 6th December 2015.<br> <br> It's been more than 7 working days and I have been given the run around every time I call the call centre. No one can assist or is willing to assist. This is ridiculous!!.<br> <br> Please sort out this dispute or provide some feedback as to why it is taking this long.<br>