Dispute rejection of claim

Re FNB automatics email reply: "We will respond in writing with our final decision within 45 (forty-five) days of receiving the information from you."

More than 45 days have now passed, and we have not yet received a response form FNB (dispute logged 08/07/2021)

It is very apparent that the assessor FNB appointed had no idea what he was talking about as the roof was cleaned and sealed in October 2020. There is also additional damage to our personal belongings because of the leak, and there is black mold visible on the sealing.

The service from FNB is shocking, to stay the least.

If this incompetency continues, we will move ALL our accounts to another bank, including our home loan and personal accounts.