Dispute query

I am not happy at all with what my Bank did.. sometime in december i logged a dispute on one of the card transcation. I got a reference fine,after few days i initiated a chat on the app doing follow up on the dispute,i then recieved a massage saying my card was blocked.. when i ask him he said yes because they invistigating they need to block the card,i will get a call to get arrangements for a new card... cant believe the whole festives without the card, i later visited the branch and the consultant at the branch told me that there was no order of any card,we did the order and selected branch collect. Now yestarday 13/01 an ammount of R160 was taken from account saying card replacement. What makes me angry is the im now charged 160 that i didnt have and was not on my plan because of a query i logged for my bank to help ??? I never asked them to cancel my card.