Dispute Over *****ulent Transaction and Request for Refund

After numerous emails sent to FNB and no response I am not posting the email here hoping to get feedback and my money.

Dear FNB Customer Service Manager / *****ulent Department,

I hope this message finds you well. I am writing to formally dispute *****ulent transactions that was made from my bank account and has been refuted and to request an immediate refund.

**Account Details:** - Date of Transaction: 16 May 2024 - Amount: 4 x R2510.70 and 1 x R369.22 - Transaction Reference Number: Zp*lmbs Comercio De Ca Santo Antonio FNB Case ***-***

**Details of the Dispute:** On 16 May 2024, a transaction amounting 4 x R2510.70 and 1 x R369.22 to was debited from my account without my authorization. I was not involved in this transaction and did not provide consent for it and had my card with me at all times and was based at home. As soon as I noticed the discrepancy, I reported it to your customer service department and followed all the necessary steps to secure my account, including blocking my card and requesting for a new card.

Despite my prompt reporting and the assurance of a refund, I have yet to receive the credited amount back into my account. This delay is causing me significant inconvenience and concern. I have always maintained my account with the utmost diligence and expect the same level of service and protection from your institution.

**Requested Action:** I kindly request that you: 1. Expedite the investigation into this *****ulent transaction. 2. Provide a full refund of the disputed amount of 4 x R2510.70 and 1 x R369.22 to my account immediately. 3. Confirm the steps being taken to ensure such incidents do not recur in the future.

I trust that you understand the urgency and seriousness of this matter and will handle it with the priority it deserves. I look forward to your prompt response and a swift resolution to this issue.