1 reviews | Active since Feb 2018
Dispute Over Debit
Good Day,
Today I see a debit on my account for R110.00 under the reference "PMT Honfee". I call your customer care and the buck gets passed. I'm transferred from one department to the next, and call center staff drop the call while I'm talking (twice). After repeated attempts and wasted time, I get through and then I'm told that that amount is for FNB honoring a payment because I had no money in my account. Firstly, my account was positive - so that's nonsense. And, secondly, this amount is ****************. How the hell can you charge R110.00 for "honoring" a payment? They did the same thing for a debit order that didn't go through. Bunch of gangsters.
Cheers,
Dear Nick-darlington ,
Thank you for the response.
The Payment Honouring fee has always been charged on accounts that go into excess; however it used to be called the “excess item fee”. Hence this is not an additional or new charge.
Regarding your query on the notification of changes to the pricing guide, we do notify our clients on an annual basis of all changes in the pricing guide using the following mediums:
ATM Notifications,
Individual Monthly Statements.
Press Releases,
For further information on any changes, please log on to your online banking or visit our website www.fnb.co.za and click on the Rates + Pricing Tab
Trust this information assists you for now, However a Specialist will be in contact with advising you more.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Dear Nick-darlington ,
Thank you for the response.
The Payment Honouring fee has always been charged on accounts that go into excess; however it used to be called the “excess item fee”. Hence this is not an additional or new charge.
Regarding your query on the notification of changes to the pricing guide, we do notify our clients on an annual basis of all changes in the pricing guide using the following mediums:
ATM Notifications,
Individual Monthly Statements.
Press Releases,
For further information on any changes, please log on to your online banking or visit our website www.fnb.co.za and click on the Rates + Pricing Tab
Trust this information assists you for now, However a Specialist will be in contact with advising you more.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***