Dispute not been taken seriously and no feedback

<p>I've logged a dispute with FNB against an airline ticket company, instead of the incident being handled properly, I'm being made into a fool. Just last month I spoke to 'Soni, Kellyn (FNB Premier)' ********** who promised to have the matter investigated properly as he noted that it wasn't handled properly and should have been routed to the forex team to investigate. I have been sending countless email to 'Soni, Kellyn (FNB Premier)' ********** to provide feedback, instead I get ignored and being treated like an idiot. This is the second time I’ve asked FNB to assist in this financial matter but clearly FNB doesn’t give a **** about their supposed cash ***s (customers), to date, I’ve sent this dispute to: Kornel Olivier, ********** to assist but instead of being leaders in serving their customers, they’d rather ignore you so you end up being a fool.I've logged a dispute with FNB against an airline ticket company, instead of the insident being handled properly, I'm being made into a fool. Just last month I spoke to 'Soni, Kellyn (FNB Premier)' ********** who promised to have the matter investigated properly as he noted that it wasn't handled properly and should have been routed to the forex team to investigate. I have been sending countless email to 'Soni, Kellyn (FNB Premier)' ********** to provide feedback, instead I get ignored and being treated like an idiot.</p>