Dispute needs SIU to resolve since January 2021

Its with great sadness that's I have to write another review of the same matter , that has not been resolved by this Bank that Prides itself on services but fails to deliver they just reactive than being proactive. A matter of the same nature that I logged a dispute on in January am still being send left right and centre as well being promised of feedback that never materials it's been 4 months now doing enquiring on the secure chat and it's always a different story and will get back to you we have escalated it will call you tomorrow and till today no one gets back with any feedback only call to ask for the Refference number or to understand matter of the dispute and never come back again with results. This is the Refference number showing date when I logged a dispute *** till today nothing has happen even though I have stated it's the same merchant and same amounts came out of my account with out any transaction being done with them on this events. On secure chat they sent me this Case number promising prompt response till to date I never heard from them again: CAS_***-Y0P0F3. I was also given a Complaint *** by Kamo and promised to give feedback that was the last time I heard from the person and yesterday I allocated to the same person for assistance on secure chat the funny thing I was asked to start my story from all over again for them to know nature of my dispute it's really sickening. I then spoke to Ntebo on the chat and assured me that she will try her utmost most level to get matter sorted as she escalated matter again to resolutions I don't know on how many counts now. I have taken a decision as well if matter is not resolved in the next 24 hrs am taking my own steps regarding this it has gone too far and I have been an understanding client for so long it's time I as well exercise my rights as a consumer am not getting services for free from FNB I pay them monthly not even enjoying the benefits of the account but fees are still high up as well with no explanation.