Dispute Form

On the 26th February 2018 I tried doing a payment at African Bank of R500, it was unsuccessful as i got an sms immediately stating that funds were reversed back into my acoount, i tried 3 times it was still unsuccessful, the next day I then received sms that my debit orders bounced, when I check my account i was on -R410, I then called the call centre, i was sent a dispute form i filled it sent back same day and i will get a feedback in 5 to 7 working days, bank charges are pilling up in my account, i then went to the branch i was not assisted, till today im still waiting, when i call the call centre again they telling me about admin department working at their own pace and theres nothing they can do. Can i please have my R1500 back into my account i cant wait this long for FNB, I ve been a client with FNB a while but im sick and tired now, worse part is that managers are never available to take calls. Worsed service ever.