DISPUTE FOR A REVERSAL PAYMENT OR REFUND

I requested a reversal of payment made twice. Fnb said the Dispute will take 7 to 14 days but even today thetes no money in my account. Aftet sendiny all the emails that shows that i also communicated will Travelstart. Now i am stranded and have no money in my account. The amount of the money is R4657. 00. For flight reference ZA ********** 92 WHICH WAS CANCELLED. The emai was sent by Ms Katlego Rapoo From FNB in Gezina. Her email is ********** to ********** on the18 December 2018 at 15:56. Please intervene HelloPeter. Will forward mire info should there be a need.