Dispute, dispute

I still query the money That I did not received at the Atm in the Amount of R3300. I was so many times at Fnb Woodbridge to sign a the dispute form, and ***** case was open as well, them the ***** department said it not *****, they send me back to dispute, to care and now at the Ombudsman and they said it will take 30 days. The did send to my bank also. I had to sign a new dispute again. And I got a sms On Monday that my query was decline again. I am not happy at all. I can not gehold of the branch manager Woodbridge FNB as they nr. I can almost not belief this. Hope fully you can help me this time. Regards