DISPUTE DEPARTMENT VERY ***********

I registered a complaint about unauthorized debit deductions and FNB took time to resolve the matter after queuing at a branch. Last weekwednesday22 November 2017, i received an sms that i will get my refund within 5 days, but to date there's no money, i called i am given a run around, visited Attridgeville branch today, only to be told they are offline on month-end, i w then drove to Quagga Centre Branch, long queues, same story that i should call the dispute department at they cant do anything, very disappointed and disgusted by mediocrity service.s