Dispute Department lagging

I've launched a card dispute on the 5th of October 2021 after my refund didn't reflect on my account from Triangle Break and Clutch Dispute - [REF:***] I've only received automated email stating that it'll take 5 working days. Yesterday I tried to follow via secure chat and the consultant told me that no dispute linked to my account, and what she know is that disputes takes between 7 to 14 business days, I gave her the reference number but she was not willing to help and told me to check again today between 08h00 and 16h00, I have done that and a very lagging Lemogang told me that she'll forward my query to dispute department which will take 24 to 48 hrs. So there's no specific turnaround time to solve dispute because if the consultants doesn't know how to deal with an issue the just tell you the turnaround time just to get rid of you.