YM
Yonela M

1 reviews | Active since Mar 2018

01 May 2018, 11:36

Dispute debit orders

This is the second time I’m experiencing this, when it’s a public holiday I can’t reverse any of the unauthorized debit orders and I have two debit orders that went through yesterday. I’ve been trying since the morning to reverse them but it keeps saying system unavailable. I am so annoyed right now

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 11:20
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***