Dispute

I've ordered goods on the internet for the amount of R34.35 and R35.30. That went of twice. I have never received the goods. Then four amounts went off. 29 January 2015 of R1081.25 and R1097.22. On 15 Januarie 2015 the amount of R1066.05 and on 17 January 2015 the amount of R1053.95 were deducted. On 29 Dec 2014 the amount of R34.35 and R35.30 were deducted. On 2 Januarie 2015 three amounts of R21.34, 23.25 and 23.25 were deducted. I mailed a dispute form through on 15 January. No response. I went to my branch and query this dispute. No luck.