1 reviews | Active since Apr 2015
Dispute
<p>Good Day</p> <p> </p> <p>I completed a debit order dispute form on the 3rd April.I received a confirmation email.To date no one has provided me with feedback</p> <p> </p> <p>I have called to the Premier Desk on numerous occasions and all have advised it takes 30 days which is today.I called in today only to be told its takes 40 days.If i dont get a response after 40 days ,i have to wait another 40 days.The feedback i get from the Premier Desk is based on assumptions as the back office department is not contactable.</p> <p> </p> <p>I would like a Team Leader or someone higher to call as im disgusted by this service.This process does not make any sense and needs to be reviewed.</p> <p> </p> <p>Regards,</p> <p>Kashief</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
Thank you or your posting,
Kindly be advised that the call recording will be listened to and feedback will be provided on Monday as discussed.
Apologizes for te frustration caused.
Regards,
Daffnie
Good Day
Thank you or your posting,
Kindly be advised that the call recording will be listened to and feedback will be provided on Monday as discussed.
Apologizes for te frustration caused.
Regards,
Daffnie
Hi
So i got a call from Letato last week friday at about 2pm and heard my side of the story.I was promised feedback by Monday 8th by COB.No call.
I called the Premier line and asked for Lerato who works in the Client Resolution Department yesterday at 16h40.I was asked by consultant - Verbatim "Sir , what does this department do ".....
Its now been a full week since i logged this complaint and no resolution.Shows how caring FNB is as a brand.
Can a Senior staff member please call me back? This is unacceptable and i will pursue this matter further.
Regards,
Kashief
Hi
So i got a call from Letato last week friday at about 2pm and heard my side of the story.I was promised feedback by Monday 8th by COB.No call.
I called the Premier line and asked for Lerato who works in the Client Resolution Department yesterday at 16h40.I was asked by consultant - Verbatim "Sir , what does this department do ".....
Its now been a full week since i logged this complaint and no resolution.Shows how caring FNB is as a brand.
Can a Senior staff member please call me back? This is unacceptable and i will pursue this matter further.
Regards,
Kashief
Good Day
Once again FNB has failed on their service.Whats the point in being the best bank for Innovation but lack in customer service?
After lodging my previous complaint on 11 May ,i then called in and requested to speak to Lerato who was not in yet.I cant recall the persons name i spoke to who followed up on my query and said that she will get her TL to call me who's name is Shafiek
To date ,no call from anyone
Ironically I get an email from ********** ,addressed to incorrect person advising of the outomce -a 1 liner
Your service is pathetic.
This is my last request for someone senior to call me or i will take this further
Regards,
Kashief
Good Day
Once again FNB has failed on their service.Whats the point in being the best bank for Innovation but lack in customer service?
After lodging my previous complaint on 11 May ,i then called in and requested to speak to Lerato who was not in yet.I cant recall the persons name i spoke to who followed up on my query and said that she will get her TL to call me who's name is Shafiek
To date ,no call from anyone
Ironically I get an email from ********** ,addressed to incorrect person advising of the outomce -a 1 liner
Your service is pathetic.
This is my last request for someone senior to call me or i will take this further
Regards,
Kashief
Hi Daffnie
Thank you for the reply but i no longer have any faith in someone calling me back.I actually want Lerato to call me as shwe was suppose to listen to all the call and provide feedback.
Regards,
Kashief
Hi Daffnie
Thank you for the reply but i no longer have any faith in someone calling me back.I actually want Lerato to call me as shwe was suppose to listen to all the call and provide feedback.
Regards,
Kashief
Hi Daffnie
Thank you for the reply - noted
Please let the enxt interaction i have with FNB be a telephone call?
Hi Daffnie
Thank you for the reply - noted
Please let the enxt interaction i have with FNB be a telephone call?