Dispute

The 21st January 2015 there went an amount of R1015.53 off of my account. The Merchant/ATM Name: DB GCNABSCSBILL COM. I did not do any online purchase with them. I phoned FNB and explained the situation to them. After transferring me about 6 time and explaining my situation 6 times they finally send me a dispute form that I needed to fill out and told me to wait 10 days. I waited 10 days and then I phoned FNB again. Explaining my situation 3 times again I finally spoke to Felien Goliat on ***. Every time she says she will phone me back with an update, but never does. So I phone her every day and every time she has no update for me. Then my account is handed over to Grace Comedi who refuses to speak to me. I have been phoning 4 times this morning and I have been holding on for 10 min on each call and then she has some excuse why she cant talk to me, but will sort this out. Its been 3 weeks now and NOTHING? Is this how FNB is doing business lately?? Is there someone working for FNB that knows how to do their job? That knows how things work around there? If this situation is going to take much longer I am affraid I am going to cancel my account and move to Standard bank/ABSA.