Dispicable Service

<div>1. i logged a debit order dispute on the 3rd of March. did not receive any feedback until i called on the 18th April. I was then told by Charlotte that my forms had not been sign(Which is the 1st problem, why was i not told earlier about the form, waited for me to call for feedback).</div> <div>2. Charlotte the asked for me to sign and return the forms to her, which i did. but problem no2 is i asked if again i would have to start the process from scratch and wait for 40days, but i did not get a response from her.</div> <div>3. Last week i got an email that the dispute has been declined because forms have not been signed, so according to my conclusions, Charlotte forwarded the incorrect forms to the department.</div> <div>4. When i called on Thursday last week, and spoke to Bronae, she confirmed incorrect forms where handed over and i proved that i had forwarded the signed forms on 18th April. i asked her to escalate this matter because once more i will not for 40days again as this was originally done on the 3rd march. its now over 2months. she promised to call back once this matter has been escalated but i still have not received any feedback beside an email again from Debit order dispute department telling me this will take 40days.</div>