RD
Ralph D

1 reviews | Active since Jul 2010

15 Sept 2015, 12:06

Dispicable NON-SERVICE by FNB

Apart from the copy and paste promise to come back to you, which does not happen, FNB does not respond to queries, make you hang on the phone for hours on end, transfer to various departments and either put down the phone or promise to come back and do not.<br> Please stop sending me sms's, App notifications, emails, etc. about things that FNB has no intention whatsoever of living up to and thus perpetuating the myths of -(1) fnb how can we help you & premier banking just for you.<br> Only call me if you genuinely intend to resolve queries and complaints.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Sept 2015, 12:58
Official
Hello Ralph Dell,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.

The reference number is 760475.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)