Dispeakable service

I am so disappointed with Fnb Dispeakable service,they promised to resolve my query ,for 2 months my query. Is not resolved l still not received my 2000 that l payed standard bank client using Fnb app ,payment was reversed from standard bank recipient but never credited my account , Standard bank confirmed that the funds were reversed buy Fnb ,check below Fnb feedback,

Dear

I trust this email finds you well.

Thank you for your patience and understanding.

Kindly be advised we have conducted investigation with Standard bank and they have confirmed that the recipient received an amount of R2000 on the 28th February and as result of Standard bank system issue the payment was duplicated/credited again on the 01st March. The recipient then used this funds. Standard bank communicated to the impacted customers that they received the funds in error and they will be reversing the funds as soon as funds is available in the Standard bank account.

The payment made from your account was successfully credited to the same Standard bank account and Standard bank saw there is funds available and immediately debited the funds to reverse the payment received I error.

Considering the above FNB has fulfilled your payment request successfully to Standard bank. The funds are not missing, the Standard bank customer used the money received unduly. The Standard bank customer ( Recipient) may need to take this further with their bank.

Yours Sincerely Service Recovery Advisor

This is all a lie I asked them to forward me the email that they received from Standard bank ,because Standard is confirming that the funds where no Reversed but them as the funds where reversed but Fnb and also the recipient had a positive balance on her account that was more than R2000 before the deposit that l made ,so this is nonsense ,l sent them the recipient statement that shows that there where funds on the recipient account before l made the deposit