Dismal service from premier banking

I am a premier banking user... I have been trying to get hold of the FNB personal loan division as I put a substantial amount of money into my personal loan account and logged a call on the 3rd of May to have my debit order recalculated.

I was told then that it would take 7 days. Today is the 14th and the recalculation still has not been done.

I finished all my minutes trying to call the loan call center and I kept getting cut off by the operators.

Consultants have tried calling me to put me through... still I haven’t spoken to someone who can explain why the recalculation hasn’t been done.

Can someone just help me! If it’s not done in time it will affect my month end bottom line