Dismal service from FNB Nav-gate Life!

Please do yourself a favour and don't ever use Nav-igate Car offer on FNB! I requested my car license renewal on the 31st of October. 2 weeks later l get an sms to say it is block with no further information or nothing. I had to find a number and call them to unblock which I did. From that point onwards I have logged complaint after compliant, used the secure chat app function to talk to bankers, and each time all I am given is FNB service provider details that I need to follow up with. I call FNB service providers who just as unhelpful and also do not contact you back. I have never heard of a operating model where a client needs to contact a company's service providers directly! I logged calls directly with FNB and have gotten numerous reference numbers and commitments that they will contact me with 24-48 hours and no one ever does. They are quick to make you pay upfront but pathetic in service delivery! I am at a point where I am actually looking to change my preferred bank! Absolutely dismal!