Dismal service from FNB *****

I called your ***** helpline at 13:22 today hoping to get help from one of your ***** “service” consultants regarding a possible ***** transaction.

I spoke to Emmanuel who was disinterested, unhelpful and condescending. I tried to get his help because a transaction was just done without my authorisation.

He had zero empathy or regard for my situation. If this is the calibre of consultants that you employ, then your brand is being tarnished with every call. I told him he is of no help and dropped the call - I was not going to be treated like that as a Premier client. I pay exorbitant fees every month for convenience - and this is the most inconvenient experience.

If your app cannot assist me with reporting a potential *****ulent transaction, then my banking fees are going to waste every month. I cannot fathom how an EFT can be transferred without my permission and I am not able to get assistance via a consultant on the app, the ***** contact centre nor my Premier Advisor.

If I am to go in to the bank to report it (another inconvenient experience) I will need to complete a dispute form (inconvenient, time-consuming and not to mention, archaic).

FNB, you have truly disappointed me. As soon as I have settled my accounts with you, I will be closing all my bank accounts and moving to another bank. This is not an empty threat. This has been a trail of disappointing experiences.