Dismal service FNB Visa card

I have a new FNB Premier credit visa card. Spent many hours on the phone to ***. Very difficult to get card activated. They then told me that my credit card account was dormant. Used secure chat- told to go to ATM to activate. did this. Card and account now supposed to be active. Card still not working. Then told to synchronize my card at an ATM and use the the new PIN to transform a small transaction. Did this and the card still does not work. Much superior service from Discovery Bank. Have been with Barclays bank/ FNB for 40 years. Probably going to close my FNB account.