Dismal service!!!! - FNB Business Global Account Application

I app**** for an FBN Global Account on the 28 July 2021 via their online application which happened to generate an error when i pressed submit. Fortunately the following day i received an email from Michelle. (No surname, No title, no direct FNB email address) I submitted all the information and paperwork as best i could to the '***' email. After taking the time to fill out the required forms and then subsequent to that responding to 'Michelle' whoever. I have to this day not received a single follow up email. On the 4th August i attempted again to hear back from '***'. I CCe'd FNB Customer Care. Who responded with following General Complaint Reference Number ***. Not even this has generated any further response. Thank you Customer Care! As a brand new Business Account holder at FNB, which was also an experience i would never want to go through again. This has now been the last straw for me. FNB clearly has a problem with correspondence and customer service, and I will most likely be taking my business elsewhere in the very near future if they can not get their act together. I certainly do not recommend FNB Business, unless you are willing to spend hours on the phone and/or constantly following up with them. Does a person always have to go to Hellopeter in order generate some response?